Help

Help

Common questions about Matchday Hospitality

  • When will i receive my ticket(s)?

    Tickets are dispatched to clients approximately 7 days prior to the fixture. Tickets will be sent via Special Delivery so will require a signature upon arrival. 

    Should you book closer to the fixture, then we do have a facility to collect your tickets on the day.

    Regrettably, we cannot dispatch tickets to hotels or outside of the UK.

    Back to top
  • I’ve lost my tickets, can I get replacements?

    If you have lost or not received your ticket please contact us at hospitality@arsenal.co.uk or call 0345 262 0001.

    Back to top
  • Can I change the host name?

    Yes, please notify us at least 48 hours prior to the fixture at hospitality@arsenal.co.uk or call 0345 262 0001

    Back to top
  • Where do I collect my tickets from?

    If you are collecting your ticket, please go to East Club and Box Level Entrance. Your tickets will be available two and a half hours prior to kick-off and you will require photo ID to collect. 

    Back to top
  • What is the dress code for hospitality?

    The dress code is smart casual within our hospitality facilities (Arsenal shirts are permitted), except if you have booked the Club VIP package you must wear smart attire, men are required to wear a shirt and tie. 

    Away colours are not permitted on Club Level. 

    Back to top
  • Can I bring my bag into Club Level?

    All bags brought into the stadium will be searched and tagged.

    This is a process which takes additional time for fans with bags entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.

    Suitcases, cabin bags or large luggage bags are NOT permitted inside the stadium on matchdays.

    Small bags and normal sized rucksacks are allowed, but we must stress that the Club reserves the right not to authorise any type of bag on any occasion.

    Fans arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.

    Back to top
  • Can I bring my children?

    Yes, but everyone requires a ticket to enter the stadium.

    All under-14s also require an adult (aged 18 or over) to attend with them for any match at Emirates Stadium.

    From the start of the 2017/18 season, we introduced a new policy on the unaccompanied minimum age for supporters and access for 0-3 year-olds on matchdays.

    The new unaccompanied minimum age will now be 14 years.

    This means that all under-14s will require an adult (aged 18 or over) to attend with them for any match at Emirates Stadium.

    This decision has been made after consultation with relevant safeguarding and safety experts, with the new policy falling in line with many other sports stadia, major entertainment venues and the music industry.

    In addition, we are also introducing a new access policy for 0-3 year-olds.

    This means that 0-3 year-olds will not be permitted in row one of Club or Box Level. This is based on recommendations from safety experts.

    Back to top
  • Is there disability access?

    At the hospitality East entrance, there are lifts from the ground floors up to both levels of the Premium Tiers.

    Back to top
  • What is your away supporter policy?

    Whilst we welcome visiting supporters to Emirates Stadium you are advised that the majority of hospitality guests are Arsenal fans and therefore, visiting supporters are advised to act discreetly. Visiting supporters should be aware that away colours are not permitted within the hospitality facilities.

    Back to top
  • What are the timings for hospitality?

    Club Level and our hospitality facilities open two and a half hours before kick-off and will remain open for up to an hour and a half after full-time.

    Please check the itinerary provided with your tickets as timings are subject to change.

    Kick-Off

    Stadium Opens

    Final Whistle

    Stadium Closes

    12:30

    10:00

    14:15

    16:15

    12:45

    10:15

    14:30

    16:30

    13:30

    11:00

    15:15

    17:15

    15:00

    12:30

    16:45

    18:45

    17:30

    15:00

    19:15

    21:15

    19:45

    17:30

    21:30

    23:00

    20:05

    17:35

    21:50

    23:00

     

    Back to top
  • How do I get to/from Emirates Stadium?

    We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).

    The bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.

    For more information or to check travel times please visit http://tfl.gov.uk/

     

    Back to top
  • How do I access Emirates Stadium?

    Our hospitality facilities can be accessed by any of our Club Level entrances on the North, South, East or West. To view the best entrance for your Club Level seats, please reference your hospitality itinerary. 

    More information can be found on our Emirates Stadium information page.

    Back to top
  • Is there a toilet within our Executive Box?

    Most of the boxes have toilets, should your Executive Box not have one then the nearest toilet will be located closeby off the corridor outside the box.

    Back to top
  • What happens if I need to leave the stadium during the day and re-enter?

    Unfortunately, we do not allow re-admittance if you leave the stadium.

    Back to top
  • How can I book hospitality?

    To book please call 0345 262 0001 or email clublevel@arsenal.co.uk.

    Back to top
  • How do I meet an Arsenal Legend?

    We have a number of Matchday Experiences available that allow you to meet an Arsenal legend. For more information check out our Matchday Experience Packages. 

    Back to top
  • How do I meet an Arsenal First Team Player?

    You can meet an Arsenal first team player with our Matchball Matchday Experience Package. For more information on this package and what it includes take a look at our Matchball package. 

    Back to top