Matchday on Club Level FAQs
What are Platinum seats?
Platinum Members hold a Club Level Season Ticket giving them access to every competitive men's first-team home game at Emirates Stadium.
Match seats are located on Club Level offering some of the best views of the action.
What are Club Level Seats?
Club Level seats are located on the Club Level tier at Emirates Stadium. Platinum Members hold a Club Level Season Ticket for all competitive men's first-team home games and enjoy all the action from the best seats in the house. Hospitality guests also enjoy match seats on Club Level as part of their Matchday Experience package.
What are the Club Level matchday opening hours?
For weekend matches Club Level opens two and a half hours before kick-off. For weekday evening matches, Club Level opens at 17.30. Club Level is also open for two hours post-match for weekend fixtures and until 23.00 for evening games.
*timings are subject to change, please check ahead of each match.
How do I get to/from Emirates Stadium?
We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).
The bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.
For more information or to check travel times please visit http://tfl.gov.uk/
If you are travelling to the Stadium by car or chauffeur please avoid parking and idling your engine in local streets on matchdays. This causes traffic and environmental problems for local residents. Drivers idling their engines in local streets will be asked by Council officers to switch off their engine or move on. Failing to assist may result in a fine. Drivers parked in contravention could also receive a parking penalty notice.
How do I access Club Level?
Club Level can be accessed by any of our Club Level Entrances on podium level on the North, South, East or West of the stadium. To view the best entrance for your Club Level Seats please reference your Season Pass or matchday ticket.
Is there disability access to Club Level?
Any disabled supporters holding Club Level tickets can access the stadium via the Woolwich Club Level entrance (East) located between turnstiles H & J where there is lift access.
Are away supporters allowed on Club Level?
Whilst we welcome visiting supporters to Club Level, we do remind guests that the majority of Club Level consists of home supporters and we ask all guests to be respectful of the Club Level regulations. Please note that away team colours are not permitted on Club Level, those wearing away colours will be asked to remove them.
What is the dress code on Club Level?
The dress code for Club Level is smart/casual. Denim can be worn as well as home team colours. Torn denim, sports shorts and away team colours are not permitted on Club Level. Guests may be denied access if they do not comply with the dress code.
Can I purchase Arsenal merchandise on Club Level?
There are 3 retail units stocking a small line of some of our best sellers located in Highbury, Dial Square and Emirates Lounge. The full range of Arsenal merchandise is available in The Armoury (Hornsey Road) and on matchdays only our Highbury store (Drayton Park). Our flagship store, The Armoury, is open for approximately 1 hour after the final whistle.
How do I get my complimentary programme?
As a Platinum Member you are entitled to one complimentary official matchday programme per person. Matchday programmes are given out at the Club Level entrances; look out for our hosts and hostesses who hand them out.
How do I get my complimentary matchday drink?
As a Platinum Member you are entitled to one complimentary half-time drink per person, your choice of either a beer, wine, soft drink and tea or coffee. These are available from the 4 corner bars on Club Level, plus Dial Square, Royal Oak, Woolwich or Highbury. The complimentary drinks are available as soon as the half-time whistle has been blown.
Is there anywhere to smoke on Club Level?
Smoking is not permitted and, in accordance with Government Legislation, Emirates Stadium has a no smoking policy throughout the entire stadium, including the seating bowl. This includes electric cigarettes. Smoking is only permitted outside of the stadium, please note that no re-admittance is allowed once you have left the stadium.
Are there betting facilities on Club Level?
Can I bring my bag into Club Level?
All bags brought into the stadium will be searched and tagged.
This is a process which takes additional time for supporters entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.
Any bags larger than A4 (standard rucksack / handbag) will not be permitted. We must stress that the Club reserves the riight to not authorise any type of bag on any occasion.
Supporters arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.
How can I sell my ticket(s) to a fixture that I can’t attend?
If you’re unable to attend a fixture you can make your Club Level ticket(s) available for resale via our Ticket Exchange service once the match is sold out (terms and conditions apply*).
Upon a buyer being found and a sale being made, your Membership Card will be disabled for the game while the buyer's membership card will be activated. The credit for the ticket sale (less a 10% administrative charge) will be deducted from the cost of your Season 2023/24 Platinum Membership renewal.
What is the Cashback service?
The credit for the ticket sale made via Ticket Exchange (less an administrative fee) will be deducted from the cost of your next Season Ticket renewal when renewing online or you can withdraw the funds via our Cashback Service at certain times during the season. You need a UK bank account to use this service and members who have funds available will be notified via email when the Cashback window is open.
Can I email paper tickets to friends and family?
Ticket Transfer is available online to all Season Ticket holders. The service is free and is designed to make it easier for you to give your tickets to selected family and friends. As a Club Level Season Ticket holder, you can set up networks of family and friends and pass your tickets to them at the press of a button. The recipient will simply print an e-ticket (Ticketfast ticket) at home, which will give them access to the stadium on matchday. You can access Ticket Transfer via your Online Box Office account. The Membership card of the Member will then be deactivated for the fixture.
Can I bring my children?
Children are welcome on Club Level at Emirates Stadium.
The unaccompanied minimum age is under 18 years. This means that all under-18s require an adult (aged 18 or over) to attend with them at any match at Emirates Stadium. This policy falls in line with many other sports stadia, and major music and entertainment venues.
Please note, the age category for the Young Guns’ Enclosure is 14-16 years.
Children aged 0-3 years are not permitted to sit on the first row on the Club Level tier, and will require a match ticket to enter the stadium.
What do I do if I lose my Membership Card(s)?
In the unfortunate event that your card has been lost, you will need to submit your request for a replacement card in writing to firstname.lastname@example.org, confirming your Membership number and the name of the person who will collect the replacement. The person nominated to collect your replacement card(s) will need to bring photo ID with them. Please note, there is an administrative charge of £10 if you require more than one replacement card during a season so please do keep them in a safe place!
When can I renew my Platinum Membership(s)?
The renewal window usually opens in March of the current season.
The deadline to renew your membership(s) for the following season is usually in April of the current season.
Please note, if you miss the deadline, you will not be entitled to retain your current seat(s) for the next season.
How can I renew my Platinum Membership(s)?
The easiest way to renew your membership(s) is via a unique renewal link which will take you to your personalised online renewals presentation. This link will be sent to you by email when the renewal window opens.
Can I withdraw any remaining credit on my account as I renew?
These funds will be available to withdraw once renewals have closed. More information will be availalble after this time.
What happens if I don’t renew my Membership(s) by the deadline?
If you don't renew your Membership(s) by the deadline your seats will automatically be allocated to Deposit Holders or members of the Platinum Membership Waiting List.
If you miss the deadline, you will not be entitled to retain your current seats for the following season.
How do I make changes to my Membership(s) for Season 2022/23
You will be able to make an Additional Seat request or apply for Seasonal Dining as you renew your current memberships via your personalised online presentation.
For any other change requests, please get in touch with your Account Manager directly or you can call our Platinum Memberships Team on 0345 262 0001 - or +44 (0)20 7619 5005 from outside the UK - or email email@example.com.
How do I apply for Finance?
You can apply for finance as you renew your Membership(s). Upon completion of your application, we will process your Membership Renewal.
If your application for finance is rejected we will contact you to arrange an alternative method of payment.
Credit is offered subject to status to UK residents aged 18 and over. Please note finance is not available to our corporate members, but can be applied for on a personal basis.
Will I receive new Membership Card(s) for Season 2022/23?
No, your current My Arsenal Rewards membership card(s) will remain active for the 2022/23 season. These give you access to Emirates Stadium on matchdays so please do not throw them away! If you have returned from a Season Ticket holiday or moved seats, then you will receive a new card(s) ahead of the season start.
More information about My Arsenal Rewards is available on Arsenal.com.
I don't want to renew my Membership(s) for next season, what should I do next?
Please get in touch with your Account Manager to outline your reasons for not renewing.
Alternatively, you can contact our Platinum Memberships Team on 0345 262 0001 - or +44 (0)20 7619 5005 from outside the UK - or email firstname.lastname@example.org.
Activating your Platinum Membership
Please ensure that all of your Platinum Memberships are activated before using the Online Box Office (eTicketing) for the first time. Note, this is a different account to the one required to access the online members' portal on hospitality.arsenal.com.
To activate your Platinum Membership, visit http://www.eticketing.co.uk/arsenal and click Activate It Now.
Type in your Membership Number, Surname and click Find My Account.
(Please note if tickets are owned by a company; the surname field requires the company name as written on your membership card).
Then complete online registration form.
Through selling a ticket using Ticket Exchange, you can earn 50 My Arsenal Rewards points. If you post and sell your ticket on Ticket Exchange within 24 hours of it opening, you’ll earn an additional 25 My Arsenal Rewards points. Note, the ticket must be sold for points to be allocated.
View the benefits of Platinum Membership.
Linking your Memberships
All membership numbers must be activated before linking your memberships.
Linking your memberships will allow you to manage your tickets from one account.
Pick one of your membership numbers to be your primary account and Log In.
Click on your name and membership number in the top right hand corner to enter My Account.
Click on My Arsenal Network under Manage Your Account.
To add existing users Scroll down and click Search for Existing Users.
Enter the Membership Number and Surname that you wish to add to your network and click Search.
Select the correct membership when found. Alternatively, enter the members email address.
Click upgrade in the left column to request authorisation from the member to manage their season ticket.
This must be done for as many memberships you want added to your primary account.
The recipient memberships will need to approve this request, by logging into their account. The request will appear on the homepage within notifications. If the notification is not there, click on your name in the top right hand corner, click on my Arsenal network and approve the request there.
Checking your memberships are linked
Once all memberships have been approved log in to the primary account Scroll down to My Tickets, Click View Tickets (if not already expanded) to check all your memberships are listed.
How does Ticket Transfer work?
Red/Silver/Junior Gunners Ticket Transfer enables season ticket holders unable to attend a game, to transfer their ticket electronically. Once completed the recipients membership card will be activated for the fixture.
New User/Non-Member (ghost membership)
Transferring to a non-member will require you to 'Create A New User '. This can be created by clicking on your name in the top right hand corner. Click on 'My Arsenal Network' then Register a New User.
We recommend you fill out this form using your own contact details, so that you only have to create one of these.
Please note your new membership number and password for future reference.
Transferring tickets to a new user (non-member), will allow you to receive a PDF version of your tickets. When registering a new user, please ensure you have access to the email address you register, as this is where the tickets will be transferred to.
Ticket Transfer step-by-step
Visit the Online Box Office and log in.
If you have forgotten your password click Forgot Your Login Details and enter your membership number to reset password.
Scroll down to the game you wish to transfer your tickets. Click View Tickets, then click Manage Tickets.
Find the game you wish to transfer tickets. Click on Manage My Tickets. Tick the tickets you wish to transfer. Click on transfer. Search within 'My Network' to find the recipient, then click select.
You may write a personal message to the recipient to confirm the deadline date and time you would like the completed transfer process to finish. All tickets must be transferred and accepted before the deadline.
Press confirm to be taken to a confirmation screen, check information is correct, tick T&C's and Complete Transaction.
What happens next?
You will receive an email to confirm that your ticket(s) have been transferred to your selected recipient (pending their acceptance).
Once your ticket has been accepted by the recipient, you will receive an email to confirm that your season ticket has been deactivated for the relevant fixture.
If the recipient declines, you will receive an email confirmation and your season ticket(s) will remain active for the relevant fixture.
Please note that a transfer can take up to 30 minutes to complete.
During this time your ticket may still appear as available for transfer.
Please do not attempt to repeat the transaction during this time as you will generate multiple emails to yourself and the intended recipient of the ticket.
Accepting a Ticket Transfer
If you are the recipient of a transferred ticket you will receive an email confirmation with the transfer offer.
Visit the Online Box Office and enter your membership number and password to log in.
After you login you will see the notification notice on the right hand side. Click Action Now to accept the transferred ticket(s).
Click on Manage my Tickets to be sent through to a confirmation screen which gives you the option to accept or decline a transferred ticket. Select Accept the Ticket to complete the transfer. Declining the tickets will cancel the transfer.
You will then receive an email confirming your accepted ticket details. If you are a non-member, you will receive a second email containing your Ticketfast (print at home) ticket. If you declined the tickets you will receive an email confirming your decision and the original season tickets will be reactivated.
* There maybe occasions when paper tickets are printed and dispatched if a fixture is available for sale to friends and family.
Ticket Exchange step-by-step
Visit the Online Box Office and log in.
If you have forgotten your password click Forgot Your Login Details and enter your membership number to reset password.
Scroll down to the game you wish to exchange your tickets for. Click View Tickets, and then click Manage Tickets for the game you wish to exchange.
Then click Manage My Tickets again.
Tick the desired seat(s) that you would like to sell.
Click Sell Tickets to use Ticket Exchange or Sell to a Friend to use Fan to Fan.
The deadline is automatically set to the latest date which you can sell your tickets. Click Confirm.
Tick the Terms & Conditions to confirm the Ticket Exchange agreement and click Complete Transaction.
Make a note of your confirmation details in case you need to refer to them later.
Who is eligible to use the Ticket Transfer service to transfer their seat(s)?
Platinum Members (Club Level season ticket holders) are eligible to use this service.
Members of The Avenell Club should contact their Account Manager for more information.
Through transferring a ticket to a friend or family member using Ticket Transfer, you can earn 50 My Arsenal Rewards points. Note, the ticket must be utilised for points to be allocated.
Is this service available over the phone?
No, unfortunately due to the number of transfers that take place and due to data protection this is an online service only, available via your Online Box Office account. .
Members of The Avenell Club should contact their Account Manager for assistance.
I am a Platinum Disabled Member. Can I use the Ticket Transfer service?
Unfortunately, you will not be able to use this facility online. Please contact the Disability Team on 020 7619 5050 who will be happy to assist you.
My friend does not have access to a computer can I transfer their ticket for them via the Ticket Transfer service?
Yes, season ticket holders will also have the facility to transfer other members’ tickets as long they have already been added to your Arsenal Network and upgraded to manage tickets.
Is there a fee to transfer my season ticket for a match?
There is no fee for Platinum Members to transfer their ticket(s).
I have transferred my seat and now wish to attend the fixture, is there anything I can do?
Unfortunately no, once a transfer has been accepted your season card will be deactivated. However, you can ask the recipient to forward the TicketFast email (PDF ticket) on to you.
When can I transfer my seat for a game?
You will be able to transfer your seat for Premier League games from approximately six weeks prior to a fixture.
Is there a deadline for Ticket Transfer?
You can set your own individual deadline, but the final deadline is 3 hours before a match. Timelines over the festive period and Cup games may differ, please check the Ticket Information page on www.arsenal.com for up to date details or you can view the deadline by entering your membership number and password into the Online Box Office. *This service may not be available for all fixtures.
Is there a limit to how many times that I can transfer a seat in a season?
Subject to Ticket Transfer being ‘live’ for a fixture, you can transfer for as many fixtures as you wish.
Can I check the status of my transferred seat(s) online?
Yes, you can view the status by logging into the Online Box Office and selecting My Account where you can view your account history.
When is the latest that a Recipient can accept a ticket transfer?
You can select the date and time the recipient has to either accept or decline the transfer.
If the person I have transferred my ticket to has declined, can I select another person to transfer to?
Yes, you can select another person within your Arsenal network to transfer your ticket to.
What can I do if I have transferred my seat and then change my mind?
If the recipient has not accepted your transfer offer then you will have the ability to cancel the pending offer.
What if I transfer a ticket and the recipient does not accept or decline the transfer?
If a transfer offer is not accepted or declined within the default date and time, the transfer offer will expire without notice and the original tickets will be valid for entry to the game. Be sure to remind your transfer recipient to accept the transfer.
I am not a member, how will I receive my ticket?
As a non-member you will receive a Ticketfast (print at home) ticket.
I am a member, will be my membership card be activated?
If you are a member, your membership card will be activated with the relevant ticket details, however, there may be occasions when paper tickets are printed and dispatched if a fixture is available via the Friends and Family service or on General Sale.
What is My Arsenal Network?
Adding Arsenal members to your Arsenal Network will make it easier for you to use our online ticketing services. A full step by step guide can be found on www.arsenal.com.