Platinum Membership FAQs

Platinum Members hold a Club Level Season Ticket giving them access to every competitive men's first-team home game at Emirates Stadium.

Match seats are located on Club Level offering some of the best views of the action.

Club Level seats are located on the Club Level tier at Emirates Stadium. Platinum Members hold a Club Level Season Ticket for all competitive men's first-team home games and enjoy all the action from the best seats in the house. Hospitality guests also enjoy match seats on Club Level as part of their Matchday Experience package.

For weekend matches Club Level usually opens two and a half hours before kick-off. For weekday evening matches, Club Level usually opens at 17.30. Club Level is also open for two hours post-match for weekend fixtures and until 23.00 for evening games.

*timings are subject to change, please check ahead of each match. Note, for Arsenal Women’s weekday evening matches Club Level opens 1.5 hours before kick-off.

We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).

The bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.

For more information or to check travel times please visit http://tfl.gov.uk/

If you are travelling to the Stadium by car or chauffeur please avoid parking and idling your engine in local streets on matchdays. This causes traffic and environmental problems for local residents. Drivers idling their engines in local streets will be asked by Council officers to switch off their engine or move on. Failing to assist may result in a fine. Drivers parked in contravention could also receive a parking penalty notice.

For more information please click here or for live traffic updates please click here.

Club Level can be accessed by any of our Club Level Entrances on podium level on the North, South, East or West of the stadium. To view the best entrance for your Club Level Seats please reference your Season Pass or matchday ticket.

Any disabled supporters holding Club Level tickets can access the stadium via the Woolwich Club Level entrance (East) located between turnstiles H & J where there is lift access.

Whilst we welcome visiting supporters to Club Level, we do remind guests that the majority of Club Level consists of home supporters and we ask all guests to be respectful of the Club Level regulations. Please note that away team colours are not permitted on Club Level, those wearing away colours will be asked to remove them.

The dress code for Club Level is smart/casual. Denim can be worn as well as home team colours. Torn denim, sports shorts and away team colours are not permitted on Club Level. Guests may be denied access if they do not comply with the dress code.

There are 3 retail units stocking a small line of some of our best sellers located in Highbury, Dial Square and Emirates Lounge. The full range of Arsenal merchandise is available in The Armoury (Hornsey Road) and on matchdays only our Highbury store (Drayton Park). Our flagship store, The Armoury, is open for approximately 1 hour after the final whistle.

As a Platinum Member you are entitled to one complimentary official matchday programme per person. Matchday programmes are given out at the Club Level entrances; look out for our hosts and hostesses who hand them out.

As a Platinum Member you are entitled to one complimentary half-time drink per person, your choice of either a beer, wine, soft drink and tea or coffee. These are available from the 4 corner bars on Club Level, plus Dial Square, Royal Oak, Woolwich or Highbury. The complimentary drinks are available as soon as the half-time whistle has been blown.

Smoking is not permitted and, in accordance with Government Legislation, Emirates Stadium has a no smoking policy throughout the entire stadium, including the seating bowl. This includes electric cigarettes. Smoking is only permitted outside of the stadium, please note that no re-admittance is allowed once you have left the stadium.

All bags brought into the stadium will be searched and tagged.

This is a process which takes additional time for supporters entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.

Any bags larger than A4 (standard rucksack / handbag) will not be permitted. We must stress that the Club reserves the riight to not authorise any type of bag on any occasion.

Supporters arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.

See here for a full list of prohibited items. 

If you’re unable to attend a fixture you can make your Club Level ticket(s) available for resale via our Ticket Exchange service once the match is sold out (terms and conditions apply*).

Upon a buyer being found and a sale being made, your digital pass will be deactivated for the game while the buyer's pass will be activated. The credit for the ticket sale will be deducted from the cost of your Season 2023/24 Platinum Membership renewal.

The credit for the ticket sale made via Ticket Exchange will be deducted from the cost of your next Season Ticket renewal when renewing online or you can withdraw the funds via our Cashback Service at certain times during the season. You need a UK bank account to use this service and members who have funds available will be notified via email when the Cashback window is open.

Ticket Transfer is available online to all Season Ticket holders. The service is free and is designed to make it easier for you to give your tickets to selected family and friends. As a Club Level Season Ticket holder, you can set up networks of family and friends and pass your tickets to them at the press of a button. The recipient will simply print an e-ticket (Ticketfast ticket) at home, which will give them access to the stadium on matchday. You can access Ticket Transfer via your Online Box Office account. The Membership card of the Member will then be deactivated for the fixture.

Important: now your seaon ticket lives digitally on your mobile device, you can only pass tickets on to friends and family using the Ticket Transfer service.

Children are welcome on Club Level at Emirates Stadium.

The unaccompanied minimum age is 14 years old. This means that all under-14s require an adult (aged 18 or over) to attend with them at any match at Emirates Stadium. This policy falls in line with many other sports stadia, and major music and entertainment venues.

Please note, the age category for the Young Guns’ Enclosure is 14-16 years.

Children aged 0-3 years require a match ticket to enter the stadium and are not permitted to sit on the first row on the Club Level or Box Level tiers.

Your physical membership card(s) will not work for Season 2023/24. You will need to download your digital pass, if you haven't already, before you come to Emirates Stadium for the first game of the season. Find out how to download and use your digital pass in our information hub today.  

The renewal window usually opens in March of the current season.

The deadline to renew your membership(s) for the following season is usually in April of the current season.

Please note, if you miss the deadline, you will not be entitled to retain your current seat(s) for the next season. 

The easiest way to renew your membership(s) is via a unique renewal link which will take you to your personalised online renewals presentation. This link will be sent to you by email when the renewal window opens.

These funds will be available to withdraw once renewals have closed. More information will be availalble after this time.

If you don't renew your Membership(s) by the deadline your seats will automatically be allocated to Deposit Holders or members of the Platinum Membership Waiting List.

If you miss the deadline, you will not be entitled to retain your current seats for the following season.

You will be able to make an Additional Seat request or apply for Seasonal Dining as you renew your current memberships via your personalised online presentation.

For any other change requests, please get in touch with your Account Manager directly or you can call our Platinum Memberships Team on 0345 262 0001 (option 1) - or +44 (0)20 7619 5005 from outside the UK - or email platinum@arsenal.co.uk.

You can apply for finance as you renew your Membership(s). Upon completion of your application, we will process your Membership Renewal.

If your application for finance is rejected we will contact you to arrange an alternative method of payment.

Credit is offered subject to status to UK residents aged 18 and over. Please note finance is not available to our corporate members, but can be applied for on a personal basis.

No, from Season 2023/24 entry into Emirates Stadium, including Club Level, will be via digital pass only.

Please do not bring your physical membership card to get into the stadium, as you will now scan in with your digital pass on your mobile device.

More information about how to download and use your digital pass is available on arsenal.com.

Please get in touch with your Account Manager to outline your reasons for not renewing.

Alternatively, you can contact our Platinum Memberships Team on 0345 262 0001 - or +44 (0)20 7619 5005 from outside the UK - or email platinum@arsenal.co.uk.