Platinum Membership FAQs

Platinum Membership FAQs

Matchday on Club Level FAQs

  • What are the Club Level matchday opening hours?
  • How do I get to/from Emirates Stadium?
  • How do I access Club Level?
  • Is there disability access to Club Level?
  • Are away supporters allowed on Club Level?
  • What is the dress code on Club Level?
  • Can I purchase Arsenal Merchandise on Club Level?
  • How do I get my complimentary programme?
  • How do I get my complimentary matchday drink?
  • Is there anywhere to smoke on Club Level?
  • Are there betting facilities on Club Level?
  • Can I bring my bag into Club Level?
  • How to use Ticket Exchange
  • Cashback
  • How to use Ticket Transfer
  • Can I bring my children?

Renewal FAQs

Ticket Exchange FAQs

  • Activating your Platinum Membership
  • Linking your Memberships
  • How does Ticket Transfer work?
  • Ticket Transfer step-by-step
  • Accepting a Ticket Transfer
  • Ticket Exchange step-by-step

Ticket Transfer

  • (PDF)

    Download our Ticket Transfer Guide