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Common questions about Matchday on Club Level

  • What are the Club Level matchday opening hours?

    Kick-Off

    Stadium Opens

    Final Whistle

    Stadium Closes

    12:30

    10:00

    14:15

    16:15

    12:45

    10:15

    14:30

    16:30

    13:30

    11:00

    15:15

    17:15

    15:00

    12:30

    16:45

    18:45

    17:30

    15:00

    19:15

    21:15

    19:45

    17:30

    21:30

    23:00

    20:05

    17:35

    21:50

    23:00

    For weekend matches Club Level opens two and a half hours before kick-off. For weekday evening matches, Club Level opens at 17.30. Club Level is also open for two hours post-match for weekend fixtures and until 23.00 for evening games.

     

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  • How do I get to/from Emirates Stadium?

    We recommend all fans to travel to Emirates Stadium via public transport due to parking restrictions. Arsenal (Piccadilly Line) is the nearest tube station, with Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk. King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington).

    The bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner.

    For more information or to check travel times please visit http://tfl.gov.uk/

    If you are travelling to the Stadium by car or chauffeur we would be very grateful if you could avoid parking and idling your engine in local streets on matchdays. This causes traffic and environmental problems for local residents. Drivers idling their engines in local streets will be asked by Council officers to switch off their engine or move on. Failing to assist may result in a fine. Drivers parked in contravention could also receive a parking penalty notice.

    Please be aware that your journey to and from Emirates Stadium may be affected due to roadworks in the Highbury area until 2017.

    For more information please click here or for live traffic updates please click here.

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  • How do I access Club Level?

    Club Level can be accessed by any of our Club Level Entrances on the North, South, East or West. To view the best entrance for your Club Level Seats please reference your Season Pass or matchday ticket.

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  • Is there disability access to Club Level?

    Any disabled supporters holding Club Level tickets can access the stadium via the Woolwich Club Level entrance (East) located between turnstiles H & J where there is lift access.

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  • Are away supporters allowed on Club Level?

    Whilst we welcome visiting supporters to Club Level, we do remind guests that the majority of Club Level consists of home supporters and we ask all guests to be respectful of the Club Level regulations. Please note that away team colours are not permitted on Club Level, those wearing away colours will be asked to remove them.

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  • What is the dress code on Club Level?

    The dress code for Club Level is casual. Denim can be worn as well as home team colours. Torn denim, sports shorts and away team colours are not permitted on Club Level. Guests may be denied access if they do not comply with the dress code.

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  • Can I purchase Arsenal Merchandise on Club Level?

    There are 3 retail units stocking a small line of some of our best sellers located in Highbury, Dial Square and Emirates Lounge. The full range of Arsenal merchandise is available in The Armoury (Hornsey Road) and The Highbury House (Drayton Park) stores. Our newly refurbished flagship store, The Armoury, is open for approximately 1 hour after the final whistle.

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  • How do I get my complimentary programme?

    As a Platinum Member you are entitled to one complimentary programme per person. Matchday programmes are given out at the Club Level entrances; look out for our hosts and hostesses who hand them out.

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  • How do I get my complimentary matchday drink?

    As a Platinum Member you are entitled  to one complimentary half-time drink per person, your choice of either a beer, wine, soft drink and tea or coffee. These are available from the 4 corner bars on Club Level, Dial Square, Royal Oak, Woolwich or Highbury. The complimentary drinks are available as soon as the half-time whistle has been blown.

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  • Is there anywhere to smoke on Club Level?

    We do not permit smoking within the Stadium, in accordance with Government Legislation, Emirates Stadium has a no smoking policy throughout the entire Stadium, including the seating bowl. This includes electric cigarettes. Smoking is only permitted outside of the Stadium, please note that no re-admittance is allowed once you have left the Stadium.

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  • Are there betting facilities on Club Level?

    Betting facilities are available in each of the corner bars on Club Level from doors open until approximately 30 minutes after the final whistle. There are also private betting facilities within each of our Club Level restaurants.

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  • Can I bring my bag into Club Level?

    All bags brought into the stadium will be searched and tagged.

    This is a process which takes additional time for fans with bags entering the stadium. Therefore, we strongly encourage fans to not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable.

    Suitcases, cabin bags or large luggage bags are NOT permitted inside the stadium on matchdays.

    Small bags and normal sized rucksacks are allowed, but we must stress that the Club reserves the right not to authorise any type of bag on any occasion.

    We will only permit small bags no larger than 16.5” x  12” x  6”

     Fans arriving with a bag on matchdays should look out for the dedicated bag searching lanes at the stadium turnstiles.

    See here for a full list of prohibited items. 

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  • How can I sell my ticket(s) to a fixture that I can’t attend?

    If you’re unable to attend a fixture you can make your ticket(s) available for resale via our Ticket Exchange service once the match is sold out (terms and conditions apply*).

     

    Upon a buyer being found and a sale being made, your Membership Card will be disabled for the game while the buyer's membership card will be activated. The credit for the ticket sale (less a 10% administrative charge) will be deducted from the cost of your 2020/21 Platinum Membership renewal

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  • What is the Cashback service?

    The credit for the ticket sale made via Ticket Exchange (less an administrative fee) will be deducted from the cost of your next Season Ticket renewal when renewing online or you can withdraw the funds via our Cashback Service at certain times during the season. Members who have funds available will be notified via email when the Cashback window is open.

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  • Can I email paper tickets to friends and family?

    Ticket Transfer is available online to all Season Ticket holders. The service is free and is designed to make it easier for you to give your tickets to selected family and friends. As a Club Level Season Ticket holder, you can set up networks of family and friends and pass your tickets to them at the press of a button. The recipient will simply print an e-ticket (Ticketfast ticket) at home, which will give them access to the stadium on matchday. You can access Ticket Transfer via eticketing.co.uk/arsenal. The Membership card of the Member will then be deactivated for the fixture.

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  • Can I bring my children?

    Children are welcome on Club Level at Emirates Stadium.

    The unaccompanied minimum age is 14 years. This means that all under-14s require an adult (aged 18 or over) to attend with them at any match at Emirates Stadium. This policy falls in line with many other sports stadia, and major music and entertainment venues.

    Please note, the age category for the Young Guns’ Enclosure is 14-16 years.

    Children aged 0-3 years are not permitted to sit on the first row on the Club Level tier.

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  • What do I do if I lose my Membership Card(s)?

    In the unfortunate event that your card has been lost, you will need to submit your request for a replacement card in writing to platinum@arsenal.co.uk, confirming your Membership number and the name of the person who will collect the replacement. The person nominated to collect your replacement card(s) will need to bring photo ID with them. Please note, there is an administrative charge of £10 if you require more than one replacement card during a season so please do keep them in a safe place!

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